Refund and Returns Policy

Last updated: 4th October 2021

—-

To complete your return, we require a receipt or proof of purchase. All requests must be sent to hello@study-hub.org from the email address your account is linked to. 

For our LIVE exam cram sessions

Refunds are possible if a request is submitted 48 hours prior to the live event started. Via email, using the email the account is linked to. 

If your request is made within 48 hours of the event starting you will not be eligible for a refund, however, you will have access to the recorded content once available on site.

For our Study packs

Refunds are only possible if the pack was purchased, and not if awarded freely as a result of submitting a feedback form in an exam cram session. The pack must be unused to qualify for a refund. 

For our memberships

All our memberships have a 14 day cool off period. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a refund your subscription must be unused to qualify for a full refund.

Refunds can be requested after the cooling off period. Should you wish to suspend your account, your use will be calculated based on the individual pricing of a non-member. This total will be deducted from the cost of your membership and the remainder, refunded to the bank account in which the purchase was made from. 

Late or missing refunds 

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at hello@study-hub.org.

Newsletter Subscription

It’s the BEST way to stay up to date with everything we’re doing. Expect session timetables, news, deep dives and competitions delivered fortnightly!

Live Session Help

Sorry to hear you’re having issues getting into the session. We don’t want any of our hublings to miss out on the fantastic information that’s being shared.

Please try these steps:
1. Try clearing your browser cache (Ctrl + F5/ CMD + Shift + R) .
2. Try opening the page in an incognito/private window.
3. Audio issues on Apple products: Please ensure ringer volume is on when connecting to computer audio.
4. If none of these work please use the zoom link below to access the session for now and please fill out feedback form on this page explaining what happened after the session so we can improve.

Click Here to Join Via Zoom

Meeting Passcode: 0

Shop Coming Soon!

We’re working hard behind the scenes to create the best range of products for you. Expect everything from scrubs to stationary availible to purchase this Christmas!

Coming Soon!

Our platform wants to centralise resources. Addressing all your needs as a student…

To achieve this we need your help! Please share with us any resources you find useful, and feel other healthcare students should be aware of. Share as many as you possibly can.

Please include a link to the website where the resource can be accessed, and a brief description of why you are recommending we include it in our resource section.
These can be resources for study, or more supportive resources e.g. mindfulmedic.co.uk. But it can also be links to good sites to access cheaper equipment needed as a student e.g. Medisave.co.uk. Or even places that do awesome student discounts… 

In other words share with us all the awesome things you wished were shared with you much earlier than they were!

Days
Hours
Minutes

Coming Soon!

Our platform wants to recognise healthcare professionals are humans too!

To achieve this we want to provide support in all areas, not just your revision – from meal prepping to revision techniques to mindfulness! This October we will be joining forces with some incredible people and organisations to name drop a few:

Mindful Medic

hungry_medics

Themummymedic

Wesleyan

The HCSA

AMBOSS

The founders of BiteMedicine

Tom Watchman founder of Zero to Finals

If you feel you have something to contribute to this section, please get in touch with our collaboration team.

Coming Soon!

Our platform wants to become a supportive community!

To achieve this, we want to work with students and professionals who have developed their own study materials they wish to share with the wider community! On 28th September this section will go live and will give you access to all the materials that have been shared with us. Currently we are compiling resources provided by St Georges University of London’s finest, the BNOCs:
  • Ramzan Bilal
  • Matt Anson
  • Rap the top 100
By 28th September we hope to have materials provided from more contributors from universities across the UK. If you feel you have something to contribute to this section get in touch with our collaboration team.

When sharing your materials with us, we want to make it clear that you retain all intellectual property rights and receive full recognition the work is yours!

Days
Hours
Minutes